BookATechGuru.com | Tech Assistance | Technical Support | Technology Adoption | Device Support
BookATechGuru.com | Tech Assistance | Technical Support | Technology Adoption | Device Support
1. This document sets out the returns policy for services and products purchased through our website.
2. Given the nature of the services we offer and as our costs to deliver them are primarily linked to the time required by our tech specialists to provide assistance, once the customer’s booked session has started, we will be rarely able to offer any refund.
Only three exceptions may apply in very particular circumstances:
2.1. When the customer cancels a assistance session at least 24 hours before the service appointment is due to start. In this case, we will consider a refund minus a 7% administrative cost.
(Service not yet available) If your session was purchased as part of one of our Packages, this administrative cost may be waved.
2.2. When the assistance session has started, but within the first 5 minutes, our specialist finds evidence that the service cannot be delivered successfully (e.g. due to unexpected technical difficulties hampering essential access to your device). In those cases, we may consider issuing a voucher that the customer can use for another service provided by us or a limited partial refund.
2.3. (Service not yet available) When the customer cancels a Package or Subscription that has not expired, we will proceed to cancel any unused sessions left on the Package and issue a refund applying our no-questions-asked policy.
The value to be refunded per session will be calculated using the price paid for the package, divided by the number of sessions included. Note a 7% administrative cost will be charged.
3. It is the customer’s responsibility to ensure they have access to a stable and reliable Wi-Fi and/or Mobile data connection without data limitations, before ordering any of our virtual services.
We clearly ask the customer to confirm this before booking our tech assistance including our remote/online services.
The same applies to the customer’s responsibility to ensure they are fully available during the full duration of the assistance session as any interruptions will clearly reduce the time available to receive our assistance.
4. If the customer believes the service he/she received from our specialists was inadequate, or he/she thinks the service was not as described in the service description, the customer shall contact us first before requesting a refund as we may be able to still resolve the problem to full satisfaction.
5. (Service not yet available) Note we are unable to offer refunds for our Subscriptions. For example, our subscriptions and memberships paid and/or collected on a monthly basis.
However, we do offer immediate cancellation on all our subscription with a no-questions-asked policy.This is unless of course, the cancellation request is received less than five working days before the next payment is due.
In those cases, the cancellation will be processed as well, but it may be be too late to stop the imminent payment, and therefore, the service will be available for another term. We won’t of course collect any other future payments.
6. If the customer haven’t received a refund after we have confirmed we have issued it or will issue one, the customer shall check his/her bank account or card statement to make sure it hasn’t been received, and then, contact his/her bank as some banks and card companies take a number of days to credit the accounts.
7. If a service purchased from us was purchased with a discount coupon, we will only refund the amount that was paid (and not the full amount the service was listed for).
8. If a service you purchased was on a sale, then it may not be eligible for a refund if you decide to cancel.
If the customer is in any doubt he/she shall contact us before making the purchase.
